Refund policy

For game top-ups, the order is processed using the information provided by the customer (such as User ID, Player ID, or Server). If incorrect or incomplete information is provided and the top-up fails, PasNinjaShop will contact the customer to request corrected details. The customer may choose either to provide the correct information so the top-up can be completed, or to request a refund if the order cannot be fulfilled. Refund eligibility in this case depends on whether the service can be successfully completed after correction.

Refunds or replacements may be considered only in cases such as duplicate payments, verified technical issues preventing delivery, or when PasNinjaShop cancels an order before fulfillment. A refund or replacement may also be issued if an incorrect code is delivered, or if the wrong in-game item or top-up is delivered by PasNinjaShop. In such cases, customers may be required to provide clear proof, including screenshots or other supporting evidence, to verify the issue before a resolution is approved.

Customers must report any issue within 24 hours of receiving their order. Requests must include the order number, payment details, and a clear description of the problem, and may require additional evidence such as screenshots or error messages. All claims may be investigated with relevant providers or platforms, and PasNinjaShop reserves the right to verify transaction and redemption status and reject any claim that cannot be confirmed or appears fraudulent.

If a refund is approved, it will be issued to the original payment method whenever possible. Processing times depend on banks or payment providers. In some cases, PasNinjaShop may offer a replacement code or store credit depending on the situation.

PasNinjaShop reserves the right to refuse refunds, suspend accounts, or restrict access in cases of suspected fraud, chargeback abuse, misuse of services, or false claims. Customers are strongly encouraged to contact support before initiating a chargeback. Unauthorized or fraudulent chargebacks may result in account suspension and submission of evidence to the payment processor.

For support or refund requests, contact: support@pasninjashop.com. Always include your order number to ensure faster assistance.