Answers that reduce support friction

refer to the Refund policy, bottom of our website

We accept payments using CIB and Edahabia cards. All transactions are processed through our trusted payment provider, which is approved by SATIM, helping ensure a secure and reliable payment experience.

Some gift cards are region-specific. Please read the product description carefully before purchasing to ensure compatibility with your account and country.

Yes. You can purchase a gift card and send the code to a friend or family member.

You can reach our support team through the contact us link, or support page. Please include your order number for faster assistance.

Game top-ups are processed manually by our team after your payment has been successfully verified.

Top-ups are processed during our working hours: 10:00 AM – 10:00 PM (Algeria Time, GMT+1) Orders placed outside these hours will be processed as soon as our team is back online.

Once your payment has been verified and the required information has been confirmed as correct, most top-ups are completed as quickly as possible during working hours.

Please double-check all information before submitting your order. Incorrect or incomplete account details may delay your top-up or prevent it from being completed. PasninjaShop is not responsible for delays caused by incorrect information provided by the customer.

A top-up may remain pending if: -Your payment has not yet been verified. -The required account information is missing or incorrect. -The order was placed outside our working hours. -Additional verification is required before processing. If your order has been pending longer than expected, please contact our support team with your order number.

Buying from our website is faster and more reliable. Unlike our Facebook or Instagram page where orders are always handled manually, here both payment and delivery are automated, meaning you receive your digital gift card instantly after a successful payment, without waiting for any manual intervention or response from us. This ensures a smoother, faster, and more secure shopping experience.

No, PasNinjaShop does not store or have access to your payment card details. All payments are processed securely through trusted and certified payment providers, and your financial information is handled directly by them for maximum security.